Bookstore Return Policy

At Ghamidi Center, we are committed to providing our valued customers with a seamless and satisfactory shopping experience. If you have made a purchase from our online bookstore and are not entirely satisfied with your order, we have a fair and transparent return policy in place to assist you. Please take a moment to familiarize yourself with the following guidelines for returning products:

1. Eligibility for Returns:

We accept returns for books that are damaged, defective, or incorrect. If you received the wrong book or the item is damaged during shipping, please contact us immediately at [customer support email/phone number] within 48 hours of receiving the order.

2. Return Timeframe:

Customers must initiate the return process within 14 days of receiving their order. After this period, we regret that we will be unable to process any return requests.

3. Condition of the Product:

Books being returned must be in their original condition, unmarked, and unused. We understand that you might need to open the package to inspect the contents, but please ensure the book is returned in the same condition as it was received.

4. Return Process:

To initiate a return, follow these steps:

a. Contact our customer support team at [customer support email/phone number] and provide your order number, the reason for the return, and any supporting details or images if applicable.

b. Once your return request is approved, you will receive a return authorization and further instructions on how to proceed.

c. Carefully pack the book in its original packaging or a suitable protective material to prevent any damage during the return shipment.

d. Send the book back to the address provided in the return authorization. We recommend using a trackable shipping method to ensure the package’s safe delivery.

5. Return Shipping Costs:

For cases where the return is due to an error on our part (e.g., wrong book shipped, damaged during transit), Ghamidi Center will bear the return shipping costs.

6. Refund or Replacement:

Once we receive the returned book and verify its condition, we will process your refund or replacement. If you requested a refund, it will be issued using the original payment method within [insert number of days] after the return is approved.

In the case of a replacement, we will ship the correct item to you without any additional charges.

7. Non-Returnable Items:

Certain items, such as digital products (e-books, audiobooks), are non-returnable and non-refundable due to their nature. Please read the product description carefully before purchasing any digital items.

8. Contact Us:

If you have any questions or concerns regarding our return policy or need assistance with the return process, please reach out to our customer support team at [customer support email/phone number]. We are here to help you!

Ghamidi Center reserves the right to update or modify this return policy at any time without prior notice. However, any changes made will not affect return requests that were initiated before the policy update.

Thank you for choosing Ghamidi Center as your source for enlightening books. We appreciate your trust in us and remain dedicated to serving you with excellence.